Acadexa — Privacy Policy

1Introduction

The Acadexa Educational Platform is committed to protecting the privacy of its users. This Policy forms an integral part of the Terms of Use. It has been prepared in accordance with the provisions of Personal Data Protection Law No. 151 of 2020 and its executive regulations, in our capacity as the "Controller" of the personal data we collect and process.

2Data We Collect

A. Data provided directly by the user

Full name, date of birth, email address, phone number.
Parent or guardian details (where the user is a minor).
Payment data (processed through accredited external payment gateways; we do not retain full card details).
Content created by the user (answers, contributions, questions, reviews).

B. Data collected automatically

IP address, device type and browser.
Usage data (courses viewed, login times, academic progress, assessment results).
Cookies and similar technologies — see clause 8.

3Legal Basis and Purposes of Processing

We process your data on the basis of your explicit consent (Articles 2 and 3 of Law No. 151/2020), or to perform a contractual obligation with you, or to comply with a legal obligation, for the following purposes:

Creating and managing your account on the platform and delivering the educational service.
Issuing certificates and tracking academic progress.
Processing payments and issuing invoices.
Communicating with you regarding updates, technical support or marketing offers (under a separate consent that may be withdrawn at any time).
Improving service quality and analysing usage on an aggregated basis.
Complying with legal and regulatory requirements in Egypt.

4Sharing Data with Third Parties

We do not sell your personal data to any third party. We may share your data only to the extent necessary with:

Licensed electronic payment service providers, to complete financial transactions.
Cloud hosting and technical infrastructure providers, whether inside or outside Egypt.
Governmental or judicial authorities, upon an official request in accordance with the law.

Where data is transferred outside the Arab Republic of Egypt, we comply with the provisions on cross-border data flows in Law No. 151/2020, which require obtaining a licence from the competent authority (the Personal Data Protection Centre), or verifying that the recipient outside Egypt affords an equivalent level of protection.

5Data Security and Protection

We apply appropriate technical and organisational measures to protect your data from loss, unauthorised access, alteration or disclosure, including encryption, access permission controls, and periodic review of security systems. Nevertheless, absolute 100% security cannot be guaranteed for any electronic system.

6Your Rights Over Your Data

Under the Egyptian Personal Data Protection Law, you have:

The right to be informed: to know how your data is collected and processed.
The right of access: to request a copy of the personal data we hold about you.
The right to rectification: to correct any inaccurate or incomplete data.
The right to erasure: to request deletion of your data, in the cases specified by law.
The right to object: to object to the processing of your data for particular purposes, such as direct marketing.
The right to withdraw consent: at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details in clause 10 below. We will respond to your request within the period specified by the law and its executive regulations.

7Privacy of Minors

Given the nature of the educational platform, it may be used by students under 18 years of age. In such cases:

We collect only the minimum data from minors necessary to deliver the educational service.
A parent or guardian has the right to review their child's data or request its deletion by contacting us.

8Cookies

We use cookies and similar technologies to improve your experience on the platform, save your preferences and analyse usage. You can control or disable cookie settings through your browser settings, noting that doing so may affect some functions of the platform.

9Data Retention Period

We retain your personal data for as long as your account is active, and for any additional period necessary to fulfil the purposes set out in this Policy, or to comply with legal, accounting or regulatory obligations (such as financial records that may be required to be kept for specified periods under Egyptian law). Thereafter, your data is deleted or securely anonymised.

10Contact and Data Protection Officer

For any enquiry or request concerning your personal data or this Policy, please contact:

Data Protection Officer: Technical Administration — Information Department
Email: acadexaiginfo@gmail.com
Address: 22 El-Tayaran Street — Nasr City — Cairo

You also have the right to lodge a complaint with the National Centre for Personal Data Protection (the competent authority provided for in Law No. 151/2020) if you consider that the processing of your data breaches the provisions of the law.

11Amendments to this Privacy Policy

We may update this Policy from time to time to keep pace with legislative or operational changes. Any material amendment will be published on this page with the "Last updated" date revised, and you will be notified by email or a notice on the platform where appropriate.

Language: this English text is a translation provided for convenience. This Policy was originally drafted in Arabic, and in the event of any discrepancy between the two versions, the Arabic text prevails.